Privacy Policy
Sanjit Bal Hypnotherapy
Last updated: 26 November 2024​​
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This privacy notice explains how we collect, use, and protect your personal data when you use our services, including hypnotherapy sessions, website interactions, and related communications.
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It includes:
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Contact details
Email: hello@sanjitbal.com
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What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Date of birth
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Health information (including dietary requirements, allergies and health conditions)
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Health and safety information
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Account information
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Website user information (including user journeys and cookie tracking)
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Records of meetings and decisions
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Information relating to compliments or complaints
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Special Category Data
We do not actively collect sensitive information relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health, sex life, or sexual orientation (collectively referred to as "special category data").
However, you may voluntarily provide such information when completing a contact form, during case history intake, or through other communications with us.
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We process special category data only when:
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It is necessary to provide you with hypnotherapy services, based on the lawful basis of contract (Article 6(1)(b)) and the provision of health care services (Article 9(2)(h)) under the UK GDPR; or
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You have provided explicit consent for us to process this information in accordance with this Privacy Policy (Article 9(2)(a)).
If you provide special category data (e.g., health information or other sensitive information) through a contact form, email, or during case history intake, you are giving your explicit consent for us to process this information.
You may withdraw your consent at any time by contacting us at [insert contact details]. However, withdrawing consent may limit our ability to provide certain services.
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We recommend that you avoid including unnecessary sensitive information in free-text fields when completing forms.
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We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Purchase history
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Account information, including registration details
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Information used for security purposes
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Marketing preferences
We also collect or use the following information for the operation of customer accounts:
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Health information
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We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Marketing preferences
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Website and app user journey information (with your consent where required)
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Records of consent, where appropriate
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We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Health and safety information
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Although we do not actively collect data specifically for legal compliance, we may process and disclose personal data to meet legal obligations (e.g., in response to court orders or regulatory demands).
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We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Payment details
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Account information
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Purchase or service history
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Customer or client accounts and records
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Financial transaction information
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Information relating to health and safety
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Correspondence
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We also collect the following information for dealing with queries, complaints or claims:
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Health information
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Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
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If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Our lawful bases for the collection and use of your data
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Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Our lawful bases for collecting or using personal information for legal requirements are:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.​
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.​
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
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We process personal data to address customer queries, complaints, and claims, helping to ensure quick and effective resolutions. This benefits the individual by providing them with a clear, timely response to their concerns, improving their overall experience and satisfaction. By resolving issues efficiently, we aim to reduce any frustration or uncertainty they may have. While we respect their privacy, we believe the benefits of resolving these matters quickly, with full transparency and support, outweigh any potential risks. We only use the necessary information and handle it securely, ensuring minimal impact on their privacy
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Where we get personal information from​
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Directly from you
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How long we keep information
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As a member of the CNHC (Complementary and Natural Healthcare Council), I am required to retain client records for a minimum of 8 years following the last session. This is in line with CNHC guidelines to ensure compliance with professional standards. After this period, all records will be securely deleted or destroyed.
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Who we share information with
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Data processors
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Jane
This data processor does the following activities for us: Jane securely stores client data, ensuring compliance with legal requirements for client records, as well as supporting with administrative tasks like making bookings​
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Stripe
We use Stripe, a secure third-party payment processor, to handle payments for our services. Stripe processes your payment information directly and ensures compliance with industry standards, including PCI-DSS, to keep your payment details secure. We do not store your credit card details directly on our systems.
If you choose to pay for services through our client management system, Jane, your payment details will be securely transferred to Stripe through an encrypted process. Jane and Stripe work together to manage payments, and both systems comply with strict security and privacy standards.
Neither we nor Jane store your plain credit card information on our servers. Instead, Stripe retains your payment information securely on our behalf to facilitate transactions and ensure compliance with applicable laws and regulations.
For more details, please review Stripe's Privacy Policy.​
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Others we share personal information with
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Organisations we’re legally obliged to share personal information with
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Publicly on our website, social media or other marketing and information media
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How to complain
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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113